General terms and conditions of sale

Conditions of registration

Minimum age: 18 years

Upon receipt of the form, we will send you a confirmation letter and your invoice. Your registration will be final and the necessary documents to obtain a visa will be sent to you only upon receipt of the total amount of your stay.

Any changes made after confirmation will be charged at 70€.

Shipping costs DHL : 100€.

Conditions of cancellation

• More than 30 days before the beginning of the course: administrative fees of 90€/50€ and accommodation fees of 80€ not refunded;
• Between 30 days and 15 days before the beginning of the course: 50% of the invoiced amount not refunded;
• Less than 15 days: 100% of the invoiced amount not refunded;
• Courses already started: 100% of the invoiced amount not refunded;
• In case of cancellation for not obtaining a visa and upon presentation of an official document, Elfe will reimburse the amount already received, minus the 90€ fee;
• Any private lesson cancelled or rescheduled less than 48 hours before the scheduled date will not be refunded;
• If there are not enough participants for the chosen course, the school reserves the right to offer you a program of equivalent value.
• Special COVID-19:
  – In case of closure of the school for reasons of “force majeure”, state of emergency or decision of the French authorities when the course has already started, the course will be offered online. No refunds will be possible
  – If the student is unable to travel due to health restrictions and has to cancel his or her stay before the start of the course, the school will offer to reschedule the course for a period of 18 months at no additional cost. No refunds will be possible.

Terms of payment

Payments must be made in euros to the order of Elfe (bank transfer fees to be paid by the issuer).

• By bank transfer to Elfe, clearly indicating your name and the number of your invoice to :
  CIC : 15 rue Bachaumont – 75002 Paris – France
  Code IBAN : FR76 3006 6109 3000 0200 7580 139 – BIC : CMCIFRPP
  Code banque : 30066 – Code guichet : 10930 – Numéro de compte : 00020075801 – Clé RIB : 39
• By credit card: Visa or Mastercard
• In cash

Insurance

ELFE accepts no responsibility for any loss, damage or injury suffered in any way. Students are encouraged to purchase comprehensive personal insurance (health and liability).

Public holidays

ELFE is open all year round, except during national holidays and Christmas.